Hitachi Printing Solutions America, Inc.  
 


















Value Versatility Vision
Countries: Australia | Denmark | France | Germany | Israel | Italy | USA | UK & Ireland |


Typhoon 8 and Typhoon 16 Retrofit Notice


October 31, 2002

Hitachi Printing Solutions, Inc., recently learned from Xerox International Partners (XIP) about a defect in one of its printing modules that was designed and manufactured by Fuji Xerox Co. Ltd, and sold by Hitachi Printing Solutions America, Inc. (formerly Dataproducts). These printers were sold between 1994 and 1998 as the Dataproducts Typhoon 8 and the Dataproducts Typhoon 16 desktop printers.

Hitachi Printing Solutions America, Inc., would like to notify resellers and customers that there is a remote possibility of overheating in these models. In two instances in Japan the overheating resulted in the unit catching on fire. Hitachi Printing Solutions America will replace specific parts in these laser printers free of charge upon customer request. If you have one of these models please follow the following steps:


We highly recommend that for your safety, you should immediately take the following measures to reduce any chance of overheating:

  1. Power off the machines when they are not in use.
  2. Ensure that the “power save” mode is enabled until you receive replacement parts. (Fuser timeout setting should not be "infinity").
  3. Fill out the information form to replace specific parts free of charge .

Hitachi Printing Solutions America sincerely apologizes for any inconvenience that this may cause. If you need to contact us directly please email us at: [email protected] and someone will get back to you, or call 1-800-240-5497

517
 
| Products | Downloads | Tech Support | Dealer Support | Customer Services | Professional Services | Corporate |